FAQs | Adrienne Reid Designer Jewellery | Australia

Please find below some of our most Frequently Asked Questions (FAQs). If your question isn't answered here, or if you would like to get in touch you can reach us via info@adriennereid.com.au or +61 4 81 313 096.

HOW MUCH WILL SHIPPING COST?

Adrienne Reid offers FREE SHIPPING on orders over $100 within Australia. $10 Flat Rate shipping within Australia & $20 Flat Rate International shipping. All orders within Australia are sent with a trackable service via Fastway Couriers (signature is required).

Tracking is available at http://www.fastway.com.au.

For International Shipping we offer two services (you will be able to select you're preferred option during checkout):

  1. Registered International Post (sent with Australia Post and forwarded to your local Postal Service) - 5-7 Business Day, Signature Required.
  2. DHL Express International Shipping - 3-7 Business Days, Signature Required.

Please note for international orders you may be charged additional customs and duties. To get an estimate of what these charges may be you can use an Import Duty Calculator or contact your local import and duties office.

HOW CAN I TRACK MY PARCEL?

DOMESTIC SHIPPING – You will receive an email letting you know that your order has shipped along with a Fastway Couriers tracking number. You will be able to track your item on the Fastway website here. Please note that a signature is required on delivery – so if you’re not home during business hours your order may end up back at the Fastway Depot for re-delivery. To avoid missing the delivery, we recommend having your order sent to an address where someone will be available during business hours.

REGISTERED INTERNATIONAL POST - You will receive an email letting you know that your order has been shipped along with an Australia Post tracking number and a link to track your order. Delivery can take 5-7 Business Days. Please note that a signature is required on delivery – so if you’re not home during business hours your order may end up at your local post office. To avoid missing the delivery, we recommend having your order sent to an address where someone will be available during business hours.

DHL EXPRESS INTERNATIONAL SHIPPING – You will receive an email letting you know that your order has shipped with all your tracking details. DHL courier service will deliver your parcel within 3-7 Business Days. Please note that a signature is required on delivery – so if you’re not home during business hours your order may end up at the DHL Depot for re-delivery. To avoid missing the delivery, we recommend having your order sent to an address where someone will be available during business hours.

HOW LONG WILL IT TAKE TO RECEIVE MY PARCEL?

Your order will be shipped the same or next business day from when it is placed.During sales events or collection launches there may be delays on your order being shipped out.

DOMESTIC SHIPPING – Delivery is between 1-3 days within metropolitan QLD, or 2-4 days elsewhere within Australia. Please note that a signature is required on delivery – so if you’re not home during business hours your order may end up at your local Fastway Depot. To avoid missing the delivery, we recommend having your order sent to an address where someone will be available during business hours.

WORLDWIDE SHIPPING – Delivery is between 3-7 business days for DHL or 5-7 business days for Registered Post (shipping may take longer to some countries. Please note that a signature is required on delivery – so if you’re not home during business hours your order may end up at your local post office. To avoid missing the delivery, we recommend having your order sent to an address where someone will be available during business hours.

WILL I HAVE TO PAY FOR CUSTOMS & DUTIES?

Yes, all International customers are responsible for the customs rates within their own country. For further information, please contact your local customs office. Otherwise, to get an indication of what these charges may be you can use an import duty calculator like this one. Spell will declare the full dollar value paid on international shipments and will include an invoice for customs should they require it.

CAN I SHIP TO A PO BOX OR HOTEL?

Unfortunately Fastway Couriers & DHL will not deliver to PO boxes and will only accept business or private addresses for delivery. However, if you would like to post to an International PO Box, please select Registered Post.

CAN I MAKE CHANGES OR CANCEL AN ORDER?

Once an order is submitted we are unable to change or cancel the order.If you have additional questions about your order, please contact us directly by email info@adriennereid.com.au or phone +61 4 81 313 096 between 9am-5pm AEST - Brisbane Australia.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept AFTERPAY, PAYPAL, VISA, MASTERCARD & AMEX. Please note that you can pay with your credit card using PAYPAL even if you do not have a PAYPAL balance. You can also use an Adrienne Reid gift card as a method of payment.

DO YOU OFFER RETURNS OR EXCHANGES?

Yes, we offer 100 Day returns on all full priced items and 30 Day returns on all sale items. Please ensure you send the item back unworn and unused including tags. Items should be returned in the original condition received for a full refund or exchange. Adrienne Reid will not accept responsibility for mistreated or broken items due to lack of care.

WHAT IF I RECEIVED A FAULTY OR INCORRECT ITEM?

Please contact us ASAP with your Order Number and we will arrange a replacement or refund for you. You can reach us at info@adriennereid.com.au or +61 4 81 313 096. We also have a 6 Month Warranty period on all of our pieces, please note this excludes fair wear and tear.

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The Story | Adrienne Reid Designer Jewellery | Australia

Adrienne Reid’s luxurious Designer Jewellery label was established in Noosa Heads in 2016 and is
quickly becoming a much-loved Australian jewellery brand.
Growing up in the Melbourne Hinterland with a background in graphic and web design, as well as a love of fashion and jewellery, they’ve come together to create an exciting and truly unique brand which is gaining a cult following for good reason.

Known for her luxe, bohemian-style collections featuring bold and unique statement jewellery and accessories, the designs transcend the seasons of fast fashion and passing trends, making her label a favourite amongst fashion enthusiasts for go-to investment pieces. Each of her designs are hand embellished with a focus on bringing the most beautiful quality to each piece.

Working with a mixture of raw and textural elements including various metals, earthstones, crystals, feathers, textiles, shells and resins, Adrienne handcrafts and embellishes each piece individually in her Noosa Heads studio.

With a focus on statement pieces both for you and your home, each combines a contrast of styles to create striking, contemporary pieces. Known for her stunning designs and limited edition collections, Adrienne Reid is a brand that proudly designs and creates her collections ethically and understands and embraces the emotional significance of handcrafted pieces.
Designed in Noosa Heads and created both locally and abroad, Adrienne Reid pieces are full of love and beautiful energy and a definite must-have addition to your wardrobe.