Returns & Exchanges

 

We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we’ll gladly accept a return of any full priced items within 100 days of purchase or within 30 days for any sale items.

Items should be returned in their original condition, unused and with their tags attached.

HOW DO I RETURN AN ITEM?

All online returns need to be sent to the below address, we recommend sending your Return back via a trackable method:

Adrienne Reid Returns
1/267 Weyba Rd.
Noosaville
QLD 4566
AUSTRALIA

Please Note: All returned items must have their original tags still attached, and be unused.

Please note: International Returns cannot be over $1000, if so please ship these separately as Adrienne Reid is not responsible to pay duties to receive the goods. If there is a charge it will be deducted from your final refund.

HOW WILL I BE REFUNDED?

Once received and processed, your refund will be credited to your original method of payment minus original shipping charges and duties paid.

If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase. Please allow up to 5 business days for your refund to be processed. You will be notified by email once finalized.

Please Note: Shipping and duties will not be refunded by Adrienne Reid, however if you paid duties on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us.

CAN I RETURN A SALE ITEM?

Yes, as long as the item is returned within 30 days of purchase and is returned unworn with all its tags attached.

WHAT IF I USED A DISCOUNT CODE?

You may return full price items bought with a discount code, you'll be refunded the full amount paid for the item at the time the purchase was made via your original payment method.

CAN I EXCHANGE AN ITEM?

Of course! Please ensure you include the details of the item you would like to exchange for including the Style Name & Colour when contacting us.

WHAT IF MY ITEM IS FAULTY?

If you have received a faulty item please email us (with a photo of the fault) at info@adriennereid.com.au. We will replace the item if the stock is available or refund you upon return. We also have a 3 Month Warranty period on all of our pieces, please note this excludes fair wear and tear..

WHAT IF I RECEIVED AN INCORRECT ITEM?

If you have received an item you did not order, please email us at info@adriennereid.com.au so we can resolve this for you.

DO I HAVE TO PAY FOR SHIPPING MY RETURN?

Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via trackable method for peace of mind.

Please note: International Returns cannot be over $1000, if so please ship these separately as Adrienne Reid is not responsible to pay duties to receive the goods. If there is a charge it will be deducted from your final refund.

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